Dear Sina,
I apologize for the delay in writing this letter to you, but be assured that I have continued to be thankful for all the help and assistance that you gave to me during my short stay in Turkey. You both will have my eternal gratitude and thanks for your guidance and expertise in getting me through a convoluted and uncomfortable process, as well as your personal warmth and caring during a stressful time.
I have done considerable traveling about the world and have certainly never experienced a better tour agency. While every trip has unexpected challenges, I have never before experienced a personal injury requiring an early return home. To be incapacitated and in pain is distressing under the most familiar circumstances, but away from home the discomfort and anxiety are magnified exponentially. Your unfailing courtesy, kindness and knowledge of how to get things done was a great comfort to me and to Mary. Regardless of the series of unexpected complications and problems that arose, you were consistently cheerful, resourceful and efficient at resolving the issues, and removing the barriers. I was impressed by your availability, attention to detail, and impeccable follow up: all hallmarks of knowledgeable and caring professionals. From the unexpected demonstrations which closed Taksim Square, to obtaining laboratory tests and prescriptions drugs for me, phoning to check on me, and even bringing me flowers, you personally and professionally represented the very best in service and style. I suspect that many behind the scenes actions and efforts on your part, about which I will never know, smoothed the path and made my early return to the United States possible. To personally assist Mary and I to the airport at 5AM was truly exceptional. Thank you is insufficient to say how grateful I am, but my thanks are sincere and heartfelt.
Please know that you and your agency now have a loyal and devoted client. I have and will sing your praises to my family, friends, professional colleagues, and travel agent. I hope to return to Turkey in the future to complete the trip I missed, and it will most assuredly be with your agency. You represent the very best of travel agency experiences and I send my very best regards.
Sincerely Dr. M. C. A. Corte Madera, CA
May, 2011